Terms & Conditions

All bookings are confirmed upon receipt of payment. Prices are fixed and displayed at time of booking. We accept all major credit and debit cards.

Cancellations made more than 24 hours before the scheduled pickup are fully refundable. Cancellations within 24 hours may be subject to a cancellation fee of up to 50%.

We allow a 15-minute waiting period for airport pickups after the scheduled time. After this period, additional waiting charges may apply.

Citylink is not liable for delays caused by traffic, weather, or other circumstances beyond our control. We carry full public liability insurance for all journeys.

Passengers are responsible for their own luggage. Citylink accepts no liability for loss or damage to personal belongings carried in our vehicles.

We reserve the right to refuse service to any passenger behaving in a way that endangers the safety of the driver or other passengers.